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- Zappos is an online retailer that carries a wide array of footwear and clothing for men, women, and kids.
- The retailer's generous shipping and return policies (both relatively fast and free) make it a desirable place to do your online shopping. You'll also have 365 days to return your purchases.
- We broke down everything you need to know about the shipping and return policies, below.
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When choosing where to shop online there are a lot of factors to consider. Which retailers offer the brands you're interested in? Are there sales? Is there free shipping? What about returns?
If great shipping and return policies are what you value most, you should be shopping at Zappos.
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What is Zappos?
I've been a huge fan of Zappos for years. The online shoe and apparel retailer has a huge selection of brands on-site, making it a one-stop-shop for everything from a new pair of running sneakers to a bathing suit for your next beach vacation. You can find an array of brands from high-end designers like Stuart Weitzman to casual-wear brands like Roxy and Billabong.
Besides a great, varied selection of products for men, women, and kids, Zappos has some of the best shipping and return policies around, which is what makes it such a desirable place to shop.
Fast, free shipping on all orders and 365-day return policies make Zappos an easy choice. Keep reading for an in-depth breakdown of Zappo's shipping and return policies or get right to shopping here.
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Zappos shipping policies
All orders get free shipping at Zappos — no minimum spend required. Free shipping usually takes about three to five business days. If you need your package sooner, you can pay extra for expedited shipping. Two-business-day shipping costs an extra $15 per order, while one-business-day shipping is an extra $25 per order. Expedited shipping is not available to certain locations though, including Hawaii, Alaska, P.O. boxes, and more. If you live in these locations, your shipment may need additional time.
I've ordered from Zappos many times and I've found the free shipping to be pretty fast. Maybe it's because of where I live or what I ordered, but I've gotten deliveries as soon as two days after placing my order, even with the standard free shipping. If you need something in a timely manner it's always best to err on the side of caution, so you may want to pay extra in those cases to make sure you get your items on time.
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Zappos return policies
If you don't love your Zappos purchase, you have a full 365 days to get a refund. Zappos returns are always free. When it comes time to return a purchase, log into your Zappos and print out the pre-paid label. You can also opt to have Zappos email you the label if that's easier. Once printed, tape the label onto the box, drop it off at your local UPS and send it back. If USPS is more convenient for you, contact Zappos and they can create a USPS return label for your order.
Refunds take about 10 business days to process, at most. If you'd like to exchange your order for a different size, that's okay, you'll just have a shorter window to do so. Exchanges require the original order to be sent back to Zappos within 14 days. Remember, if that's not possible, you can always return an item within the 365-day timeline and then order it in another size.
The ease of returns is something that has always drawn me to Zappos. Many online shops make it difficult to return items, but with Zappos, it's so simple. I'll often order a few pairs of shoes I'm deciding between, try them all on in person, and then return anything I don't loveback to Zappos. This isn't the most sustainable practice (though Zappos usually ships all the shoes in one big box) so I try not to do it all the time, but it makes online shopping much easier.
If you still have more questions, head over to Zappos and check out the FAQ which has answers to just about any question you could think of.
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Shop shoes and clothing at Zappos here
Commerce Reporter
Remi is a former reporter for Business Insider's affiliate commerce team, Insider Reviews. After graduating from Colgate University with a degree in Creative Writing and Political Science, Remi joined Business Insider to help readers find the best products worth buying. Since joining the team in 2018, Remi has reviewed hundreds of products and interviewed founders of industry disruptors, such as direct-to-consumer startups Koio and Absolut Art. She specializes in women's lifestyle, but loves to learn about any and all products that add value and excitement to our everyday lives. Say hello at rrosmarin@businessinsider.com. Learn more about how our team of experts tests and reviews products at Insider here.
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